Returns & warranty

Email info@tungsten-rings.co.za with your order number, the item and whether you need a return, size exchange or warranty assessment. For a defect, include a brief description and clear photos where possible. We will provide the correct return address and packing instructions. Contacting us within the applicable period records your request; our response time does not shorten your rights.

For an ordinary change-of-mind return, notify us within 30 calendar days after you receive your order. Keep the item unworn and carefully packed, with its original packaging and accessories where available. You may ask for an available alternative size or a refund. Any price difference for an exchange will be agreed with you before it is processed. These handling guidelines do not remove rights that apply by law.

For an ordinary change-of-mind return within our 30-day window, you pay only the direct cost of returning the goods; no restocking penalty applies. Refunds will be made within 30 days of cancellation, normally through the original payment method. We will contact you if an alternative is needed. We cover return costs where the law requires this, including qualifying defective-goods returns. Our 30-day policy extends, and does not reduce, any statutory online cooling-off right.

A ring made to your specifications or personalised with engraving is generally excluded from the statutory change-of-mind cooling-off right. Please check your size, spelling and lettering before ordering. Contact us immediately if you need a change before production starts. Personalisation does not exclude a remedy for a manufacturing defect, incorrect item or engraving that differs from the order you approved.

Shelby rings are covered for manufacturing defects for 24 months from delivery. Contact us with proof of purchase and details of the issue so we can assess the ring and arrange an appropriate repair or replacement. This additional warranty does not cover ordinary cosmetic wear, scratches, damage caused by impact or misuse, unauthorised alterations, chemical damage, or a change in your ring size. A fault that is itself a manufacturing defect is not excluded merely because it affects a finish or inlay.

This policy adds to your rights under South African law. Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months of delivery at our risk and expense, and you may choose the applicable repair, replacement or refund remedy. The 30-day change-of-mind period and our additional 24-month warranty do not limit any longer or different rights you may have by law.

If an item arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible so we can help. Keep packaging and photographs if available. See our delivery information for delivery estimates and tracking guidance.