Delivery Policy

 

At Shelby Tungsten Rings, we are committed to delivering your order promptly and efficiently. Please read the following delivery policy to understand how we handle deliveries within South Africa.

Delivery Area: We currently only offer delivery within South Africa.

Delivery Methods: All orders are shipped via courier services to ensure reliable and secure delivery.

Delivery Timeframes: For in-stock rings, please allow 3-5 working days for delivery within South Africa. Delivery times for custom orders will vary depending on the complexity of the design.

Shipping Costs: Shipping costs are calculated at checkout and are based on the weight and dimensions of your order, as well as the delivery location within South Africa.

Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

Signature Requirement: For security purposes, a signature may be required upon delivery of your order. If you are unable to sign for your package, please arrange for someone to be available to accept delivery on your behalf.

Delivery Delays: While we strive to deliver your order within the specified timeframe, please note that delivery times may be affected by factors beyond our control, such as public holidays, adverse weather conditions, or unforeseen courier delays. We appreciate your patience and understanding in such circumstances.

Contact Us: If you have any questions or concerns about your delivery, please contact us at info@tungsten-rings.co.za. Our customer service team will be happy to assist you.

Thank you for choosing Shelby Tungsten Rings. We look forward to delivering exceptional products and service to you.